Finance Breaking news Citing Covid-19, Westpac brings 1000 call centre jobs back to Australia last financial news

Breaking-Finance.Com - Westpac is moving 1000 overseas call centre jobs back to Australia after admitting that it has failed to keep up with a surge in demand during the Covid-19 pandemic.

Finance Breaking news Citing Covid-19, Westpac brings 1000 call centre jobs back to Australia last financial news

Breaking-Finance.Com - Westpac is moving 1000 overseas call centre jobs back to Australia after admitting that it has failed to keep up with a surge in demand during the Covid-19 pandemic.

Finance Breaking news Citing Covid-19, Westpac brings 1000 call centre jobs back to Australia last financial news
29 July 2020 - 18:15

Breaking-Finance.Com - Westpac is moving 1000 overseas call centre jobs back to Australia after admitting that it has failed to keep up with a surge in demand during the Covid-19 pandemic. The positions, currently filled in India and Australia, will be shifted to Australia over the next year after a surge in demand for customer assistance at the start of the pandemic meant that "at times our response rates have been too slow," says CEO Peter KingKing says all dedicated voice roles will return to Australia, adding that this is possible in part, because Covid-19 has led to "changing work patterns" and in part because the bank has revamped its tech infrastructure over recent years.Last month, Su Duffey from the bank's HR team trumpeted Westpac's response to the pandemic, declaring that the 'WFH hub' is here to stay and arguing that there could be a move to smaller sites more spread out across the country rather than focusing on giant buildings in the big cities.

. The staff will support call centres, as well as provide processing and operational assistance to functions like home lending and consumer finance.The move will boost productivity but will initially increase costs by around $45 million per annum. The bank will also continue to work with overseas partners, particularly when it comes to tech and operations.

Source = Breaking-Finance.Com

Financial breaking news

This news 32 hits received.

Finance Breaking news Citing Covid-19, Westpac brings 1000 call centre jobs back to Australia last financial news


Finance Breaking news Citing Covid-19, Westpac brings 1000 call centre jobs back to Australia last financial news


Finance Breaking news Citing Covid-19, Westpac brings 1000 call centre jobs back to Australia last financial news


Finance Breaking news Citing Covid-19, Westpac brings 1000 call centre jobs back to Australia last financial news

COMMENTS

  • 0 Comment
MAY INTEREST YOU x
Finance Breaking news Barclays launches Eagle Lab Farm to boost UK agriculture last financial news
Finance Breaking news Barclays launches Eagle Lab Farm to boost UK...
Finance Breaking news FactSet agrees to buy ESG data firm TruValue last financial news
Finance Breaking news FactSet agrees to buy ESG data firm TruValue...